FAQs

A. Yes, all of our products are 100% authentic as advertised.
A. No, we only sell brand new items.
A. Yes we have a shop at Klang. This is considered to be more like a showroom so buyers like you can come and view the items before making purchase. However, please give us a call before coming just to be sure that the store is open for your viewing convenience before making your way here.
A. Our motto is: "Making Items Affordable". We do this without compromising our philosophy of delivering only quality brand name merchandise at the lowest prices and exceptional customer service.
A. We aggressively search the global market for both the latest styles and the lowest prices. By buying tremendous volume and selling strictly over the internet, we have cut our overhead costs. We then pass these savings on to you, our customer.
A. We thankfully sell hundreds of products daily. Typically, we average one e-mail per product sold and respond on a first come first served basis. We try to give each customer the personal attention they deserve. As you can imagine this takes time. We also like to enjoy our nights and weekends just like everyone else. The typical response time for an e-mail received Monday-Friday, 9-5 GMT+8 is between 1 to 48 hours. We appreciate and welcome all your comments and suggestions. We answer all correspondence.
A. Yes, we do. If you have wholesale enquiries, please do not hesitate to contact us at info@belispree.com.
A. We offer whatever manufacturer’s warranty applies to each particular item. All brand names have warranties, but the duration and coverage varies by brand. Please see product description for more details.
A. We accept payment via iPay88 (MEPS, Credit/Debit Card, Internet Banking).
A. At checkout, select iPay88 option as your payment method, this option will redirect you to iPay88. Then select 'Online Banking' and choose your bank and click proceed (this option is only available to Malaysian customers).
A. We list all the vital measurements for each item that we sell. Also, we try our very best to include the model picture of the item itself to reflect even more accurate fitting accuracy.
A. We carefully inspect all items prior to shipment to make sure they are functioning correctly. Unfortunately sometimes we might miss out a tiny details. If it is deemed defective, you can send it back to us for a replacement.
A. We make every effort to make our images and descriptions as accurate as possible. Please bear in mind that there are times that what appears one way on our computer monitor may look slightly different on someone else's monitor based on the configuration. We can only see what appears on our monitor. Please email if you have any questions.
A. We typically stock hundreds of the same style. We only use only one of each item for images and statistics. So there might be a slight variation in colour, but most of the time, what you see if what u get.
A. You may contact us:
     - Via e-mail at: info@belispree.com - usual response (Monday-Friday) within 48 hours
     - Via contact form in our website
A. We ship via DHL Express, FedEx, Ninja Van or Aramex worldwide. In Malaysia, we use our local PosLaju courier services.
A. We generally ship within 1-3 business days of receiving payment. From the time we ship, please allow 2-3 working days on domestic orders and at least 3-6 working days, due to customs delays, on international orders. This time frame is beyond our control.
A. Yes, we ship internationally but we do not deliver to APO, FPO or PO BOX.
A. No, we are not be responsible for the payment of any Import Duty/Tax/VAT under any circumstances. Buyers are responsible for all import duties, customs, taxes and fees charged by your country
A. When you pay, you can indicate where you want the item shipped. Different addresses must be in writing. We will ship anywhere in the world except to APO, FPO or PO BOX addresses.
A. Yes, it is the actual shipping cost itself. We don’t charge extra for our customers, because we do not think that is fair.

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